At Orchid Cars, your satisfaction is our top priority. We understand that circumstances may arise where a refund or return becomes necessary. Please review our policy below for a clear understanding:

1. Eligibility for Refund or Return:

  • Refund: Eligible within 1 day from the date of purchase.
  • Return: Accepted within 1 days from the date of delivery.

 

2. Conditions for Refund or Return:

  • The Car must be in its original condition, unused, and in the same packaging.
  • Proof of purchase, such as a receipt or order confirmation, is required.

 

3. Process for Requesting Refund or Return:

  • Contact our Customer Support team via [email protected] within the eligible period.
  • Provide detailed information on the reason for the refund or return request.

 

4. Inspection and Approval:

  • Upon receiving your request, our team will inspect the car.
  • Approval is subject to the item meeting the eligibility conditions.

 

5. Refund or Replacement:

  • Approved refunds will be processed through the original payment method.
  • If applicable, replacements will be arranged promptly.

 

6. Exceptions:

  • Certain car brands, may have different refund or return conditions.
  • Customized or personalized cars are generally non-refundable.

 

7. Shipping Costs:

  • Original shipping costs are non-refundable.
  • Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

 

8. Contact Us:

  • For any queries or to initiate a refund or return, please contact our Customer Support team at [email protected]

Please note that Orchid Cars reserves the right to update or modify this policy at any time without prior notice. It is recommended to review this policy periodically for any changes.